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Shipping Policy

Last updated: June 25, 2026

Where we ship

We ship to all 50 U.S. states and the District of Columbia. Prescription products are only available in states where our provider network is licensed and where the specific compounded preparation is permitted. See Where We Serve for the current state-availability list.

We do not ship internationally, to APO/FPO addresses, or to freight-forwarding services.

Shipping methods and timing

Supplements and non-prescription products

  • Standard shipping (USPS Ground Advantage / UPS Ground): 3–5 business days after order processing. Included with every order.
  • Expedited shipping (USPS Priority / UPS 2-Day): 2 business days after order processing. Additional cost calculated at checkout.

Prescription products

  • After your provider approves the prescription, the pharmacy typically dispatches within 1–3 business days.
  • Injectable peptides and hormones ship via overnight or 2-day cold-chain with ice packs and insulating packaging to maintain temperature during transit.
  • Standard shipping for oral prescription products is 3–5 business days after dispatch.
  • Total time from prescription approval to delivery is typically 3–7 business days.

Order processing timing

  • Non-prescription orders placed before 12:00 pm ET on a business day typically ship the same day.
  • Prescription orders enter the physician review queue as soon as intake is submitted. Review is typically completed within 24–48 hours on business days.
  • Orders placed on weekends or U.S. federal holidays are processed the next business day.

Signature requirements and packaging

  • Prescription shipments arrive in discreet, unmarked packaging that does not indicate a pharmacy or medication.
  • Some prescription shipments (e.g., controlled substances, high-value orders) may require an adult signature at delivery. You will be notified if this applies to your order.
  • Cold-chain shipments include a temperature indicator; if the indicator suggests a temperature excursion, contact us before using the product.

Tracking and delivery notifications

When your order ships you will receive an email with a tracking number and a link to the carrier’s tracking page. You can also see the tracking number in your account under “Orders.”

Damaged, lost, or delayed shipments

If your shipment arrives damaged, does not arrive within the expected window, or the temperature indicator is compromised, email support@protocolrx.com within 7 days of the expected delivery date. Include your order number and a photo where possible. We will work with the carrier and the dispensing pharmacy to replace or refund per our Returns & Refund Policy.

Shipping fees and taxes

Shipping fees, if any, are calculated at checkout based on your address and selected method. Applicable sales tax is calculated at checkout. Prescription products are typically not subject to sales tax, but this varies by state.

Address changes

You can update your default shipping address in your account. Address changes for an order that has already entered the pharmacy queue or shipped are not always possible; contact support as soon as possible if you need to redirect an order.

Questions

All shipping questions: support@protocolrx.com.